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Inspection report

Date of Inspection: 11 September 2013
Date of Publication: 1 April 2014
Inspection Report published 01 April 2014 PDF


Inspection carried out on 11 September 2013

During a routine inspection

We spoke with four people who lived at the service, five members of staff, one visitor and one visiting mental health professional.

One person told us �I love it here. The staff go out of their way to talk and make everyone happy.�

A visitor told us �I can�t fault them. They are always looking for ways to make things better�

We found that people were involved in their care, they contributed to decisions about their lives and were enabled to have a voice. We saw that people�s care needs were assessed and that care was planned and delivered according to people�s needs, including needs related to dementia. We found that people had agreed to the care plans and where this was not possible the home had sought an advocate to agree on their behalf. We saw that specialist health services were consulted when necessary and that risks to well- being were assessed and minimised.

We found the home supported people when they moved to or from hospital or other care facilities.

The building was suitable for purpose, safe and was a pleasant environment for people to live in. People were pleased with how the recent work to extend the property had turned out. One person told us �I love the new lounge and all the space. It�s really good to be here.�

People were protected by well recruited staff and the service had an effective quality assurance system. This meant it could identify any shortfalls and put improvements in place for the benefit of people living at the home.