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Peregrine House Requires improvement

All reports

Inspection report

Date of Inspection: 14 September 2011
Date of Publication: 3 November 2011
Inspection Report published 3 November 2011 PDF | 49.64 KB

Overview

Inspection carried out on 14 September 2011

During a routine inspection

People said they were consulted about their care, treatment and support options. They told us their views were sought and acted upon about every aspect of how the home was operated so they felt they were central to all the decisions being made. One person said ‘I have signed to say I agreed to the care and support that I receive’. Another person said ‘The proprietor and manager ask for my views regularly. They look after me well’.

The people we spoke to said that they received the help and support they needed when they wanted it. One person said ‘The staff are marvellous. The care staff really do look after me. If I need help, they say that is alright it is no trouble at all’. Another person said ‘The staff are very good. The staff know what I need a hand with. I can do what I want to maintain my independence’.

People we spoke to said they knew how to raise issues if they had any concerns. One person said ‘I would feel happy to raise any issue. I feel safe here’. Another person told us ‘The staff are gentle and kind. I know if I had any concerns they would be dealt with straight away’.

People said that there was enough staff available to help them. One person said ‘The staff have the skills they need to be able to look after me’. Another person said ‘I am very happy with how things are. The staff take good care of me’.

People told us that they could speak to the manager, deputy manager or proprietors. They said their views were actively sought about all aspects of how the home was run. One person said ‘The proprietor’s talk to me. They work hard to see that everything is just right. I cannot find fault with this service at all. I really appreciate living here’. Another person said ‘The quality of the service is very good, nothing is too much trouble’.