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Archived: Drayton Village Care Centre Requires improvement

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 5 June 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF


Inspection carried out on 5 June 2014

During a routine inspection

In this report the name of a registered manager appears who was not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

We spoke with eight people using the service, five relatives and visitors of people using the service and nine staff. The staff included the regional manager, a peripatetic manager, the outgoing and incoming deputy managers, the administrator, one nurse, two care staff and the housekeeper.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

This is a summary of what we found:

Is the service safe?

People using the service confirmed they were happy with the service and were being cared for safely, and one person said �I�m safe here.� Risks had been assessed and reviewed regularly to ensure people�s individual needs were being met safely. Safeguarding and whistle blowing procedures were in place and staff were clear about reporting any suspicions of abuse. Staff had undertaken training on the Mental Capacity Act 2005 and were aware of their responsibilities in relation to Deprivation of Liberty Safeguards. Recruitment practices were robust and being followed.

Is the service effective?

Care records reflected people�s individual needs, choices and preferences and staff had the knowledge and skills to meet these. People had access to healthcare professionals to meet their needs. People told us they were happy, well cared for and treated with respect. People and their representatives had been involved with the development of the care records, so they could express their views and have these included.

Is the service caring?

Staff treated people in a gentle and caring manner when supporting and assisting them with daily routines. Privacy and dignity were respected. Meetings were held and staff listened to people so changes could be made to better meet people�s wishes. Comments we received from people included �all the staff are excellent�, �I can�t praise the staff enough.� and from a member of staff about people using the service, �all are unique and have different needs.�

Is the service responsive?

People�s care records had been reviewed regularly so any changes to their care were identified and records maintained up to date. People and their families said they would be confident to raise any concerns that arose. Recent meetings had taken place for people using the service and for relatives and people commented these had been positive and they had been listened to. Comments about the service included �very nice place, staff all very nice� and �I like it here and I�m happy here.�

Is the service well-led?

The previous manager had recently left the service and the provider was actively recruiting for a new manager. The regional manager said they wanted to appoint the right person for the job and interviews were being carried out. At the time of inspection a peripatetic manager was in post and the regional manager was also regularly working at the home.

The new deputy manager had experience working in other services owned by the provider. This meant they had experience of the systems and documentation in use and were undergoing a handover from the outgoing deputy manager to familiarise them with the service. Systems to monitor the quality of the service were in place and where shortfalls were identified action plans were drawn up to address them.