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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

We looked at the cleanliness of the environment and the infection control procedures in place.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The people we spoke with during our inspection of Riverbanks Clinic told us the staff at the service were friendly, professional and welcoming. They said they had no concerns about the behaviour and manner of staff at the service. One person said: "I feel like I've been treated with the utmost respect here." They said they were able to have a chaperone (a family member or friend) to accompany them if they chose to. We saw the service's policy on chaperoning was clearly explained in the patient guide; a copy of which was available in the waiting area.

The staff we spoke with were knowledgeable about forms of abuse and how to identify it. They demonstrated a basic awareness of the requirements of the Mental Capacity Act (2005). We looked at an invoice confirming a Criminal Records Bureau (CRB) check had been arranged for all the staff at the service in August 2013. The documentation we looked at showed that staff had access to a safeguarding policy. The provider may find it useful to note that the policy was basic in content with a limited explanation of potential safeguarding issues and the escalation procedure for staff to follow.

From our conversations with staff and our review of documentation we found that none of the staff had received safeguarding training provided directly through their employment at Riverbanks Clinic. Before the end of our inspection, the practice manager had arranged safeguarding training (incorporating the Mental Capacity Act (2005)) for all staff and we saw the completed booking that confirmed this.

We spoke with the practice manager and doctor who displayed a basic understanding of their responsibility to notify the safeguarding vulnerable adults (SOVA) team at the local authority, the Care Quality Commission (CQC) and the police if necessary of any allegations of abuse or incidents of suspected abuse. They told us there had been no allegations or incidents of suspected abuse reported at the service at the time of our inspection. Overall, people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.