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Archived: Osborn Manor

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All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People we spoke with said that they felt safe in the home and that they would speak to a member of staff if they felt concerned. People told us they felt safe and had no worries with living here.

We viewed staff training records. These showed that all staff had received training in safeguarding vulnerable adults and the prevention of abuse, and had regular updates.

We talked with four staff who demonstrated a clear understanding of different types of abuse and how to report any concerns or suspicions of abuse. Staff were familiar with the whistle blowing policy, and said they would go to the manager if they felt they needed to raise concerns.

Relatives and staff that we talked to during the visit said that the manager was "very approachable"; and that they had an open door policy. One relative told us "the door is always open for anything you want to ask".

The relative we spoke with during the visit said they felt people were safe in the home and were confident that any concerns would be addressed promptly.