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Archived: Osborn Manor

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All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We saw that the care plans were discussed with people or their relatives, according to people's mental capacity. The care plans had been signed and dated by the person or their representative. We saw that consent was obtained from people for specific aspects of care, such as taking photographs for identification purposes.

We viewed three care plans. We found that the plans had detailed information, and followed all the activities of daily living such as communication needs, personal hygiene, nutrition, medication, social needs and relationships, community links and mobility. They were written individually for each person, which meant that they were specific to each person's own needs.

Care plans were accompanied by risk assessments. For example, people's mobility care plans included a moving and handling risk assessment. People who were at risk of falls had falls risk assessments. A falls diary was maintained for anyone who had a fall, and this information was audited to assess if there were additional preventive measures which could be put into place. The provider may like to note that one of the care plans we viewed had documentation that contradicted other parts of the plan.

Discussions had taken place between the GP, nursing staff, people living in the home, and relatives where applicable, in regards to end of life wishes and if resuscitation should be attempted if someone had a cardiac arrest. The form showed that appropriate discussions had taken place, and they were correctly signed and dated by different parties.

Staff told us about the different activities that were in place. Activities included going out for walks and shopping, musical events put on by entertainers and quizzes. Two people told us "the entertainment is very good here, it is really enjoyable". One person told us that staff support them daily to go out for a walk saying "I love being out in the fresh air". We saw photographs of people participating in various trips out and celebrations that the home had put on. During our visit we saw 10 of the 12 people using the service listening to entertainers singing and playing various musical instruments in the lounge.

People who use the service that we spoke with were all very positive about the care and support that they receive. One person told us "I would not want to live anywhere else, this is my home" and another said "staff go above and beyond for us".