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Archived: Osborn Manor

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All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During our visit we observed staff providing support to people in a sensitive way that maintained their privacy and dignity. Staff were friendly and respectful in their conversations with people and offered choices of refreshments at different times. We noticed that staff were careful to knock on doors before entering people's rooms.

We saw that the home had involved people and their representatives when completing the assessment of their needs and developing care plans. People had been supported in completing their own family trees which were seen in the care plans.

People's care plans showed their different preferences with regard to personal care, such as the times they preferred to get up or go to bed. The manager told us that the ethos of the home was to support people in retaining their independence for as long as possible. They said that all staff were supported to understand the importance of this during their inductions.

We found from talking with staff that they understood the difficulties people with dementia may have and how they enabled people to make their own decisions where they were able, such as the food they wanted to eat or the clothes they wanted to wear.

We saw that people had been helped with their care needs. We saw one person who needed support with personal care and staff told us that sometimes people with dementia resisted having assistance with some aspects of personal care. The manager told us that they were currently working with the person, family members and care manager to ensure their care needs were met, with staff offering support on a regular basis.

Relatives told us that they had been given good information about the terms and conditions of the home as part of the admission processes.

We viewed three pre-admission assessments, and saw that they included assessments for all aspects of people's daily living and health needs. This meant that the staff had sufficient information to provide effective care.

We saw that the staff addressed people by their name of choice. One person said "I have only been here a few months. They are looking after me very well". And another person commented: "I have been here five years. They treat me like a queen. Everyone is so friendly".