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Inspection report

Date of Inspection: 19 December 2013
Date of Publication: 17 January 2014
Inspection Report published 17 January 2014 PDF | 89.35 KB

Overview

Inspection carried out on 19 December 2013

During a routine inspection

We spoke with people who use the service, family members, staff, the head of care and chief executive. People who attended the hospice told us that it was a "fantastic place" and would be "sad when their therapy ends." People receiving hospice at home care said the service was "wonderful, my saving grace" and it "gives me a breather." Staff said they "loved their job" and the chief executive said that they "enjoy coming to work every day." One staff we spoke with said they felt privileged to help people to "pass away with dignity and respect."

We looked at people's individual files which incorporated their personal profile, care plans and risk assessments and found they encompassed the safety and well-being of people who use the service. Family members, people who use the day service and staff told us that they knew how to raise a concern or complaint and felt confident in doing so. People and relatives said if they had any issues or concerns they could "talk to staff" or their "key worker."

There were policies and procedures in place providing guidance and all staff had received relevant training which was identified on the training schedule. We looked at the cleanliness and infection control and found that the provider had adequate systems in place to ensure the safety of the people who use the service.

We looked at the quality of the service and found the provider had systems and procedures in place to monitor and evaluate the quality of the service provided.