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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 89.05 KB

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were provided with a choice of suitable and nutritious food and drink.

Reasons for our judgement

We saw that refreshments were available for when people arrived for day therapy. There was a selection of cakes, biscuits and fresh fruit available with drinks.

Lunchtime was a time when people got together. Mealtimes were supported by ‘hospitality volunteers’ who helped to serve meals and drinks. We sat with people as they had their meal and noted it to be sociable with lively conversation. We observed that people made friendships quickly, talked about their time at the hospice, their condition and supported each other. People told us “everything’s brilliant” and “I look forward to Wednesdays”. One person said they looked forward to the respite day therapy provided.

Dining tables were set with crisp linen table cloths and napkins and decorated with fresh flowers. There was a choice of main dishes served with vegetables and portion sizes were good. Food was attractively presented and people’s preferences and dietary needs were met. Dietary needs were considered as part of the assessment process.