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Inspection report

Date of Inspection: 9 February 2012
Date of Publication: 2 March 2012
Inspection Report published 2 March 2012 PDF | 53.28 KB

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/02/2012, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who come to Cotswold Care Hospice are cared for in safe and suitable premises. The premises and the grounds are designed for their purpose and well maintained. The premises and secure and comply with legal requirements.

Overall, we found that Cotswold Care Hospice was meeting this essential standard.

User experience

We asked the people that we met what they thought of the premises and surroundings. We were told that the new building is "wonderful" and "designed so well for the patient".

People said that the premises were safe and "they have thought of everything". We observed that people using wheelchairs were able to access all areas of the service. The building had been constructed to meet the requirements of the Disability Discrimination Act for both patients, carers and staff.

People said that the grounds were safe. The carpark was well lit and safe, and they could easily access the grounds and there were places to sit and walk around safely. The hospice had recently had to evacuate the premises following a fire alarm and people said that this was done efficiently and effectively and they were made safe.

Other evidence

We toured the premises in the company of the head of care services. The building was ranged over three floors. Staff accessed the top floor for administrative offices, facilities, meetings rooms, and their dining area. Patients, carers and groups accessed the ground floor and lower ground floor. The ground floor had full disabled entry and exit access from the carpark, as did the meeting rooms and conference suite that were on the lower ground floor to the side of the building. There were handrails for supporting people in all appropriate places.

The hospice had a reception area that was staffed at all times when the hospice was open. There was a large dining room adjacent to the professionally appointed kitchen. There was a large accessible lounge and conservatory area leading to a landscaped garden, designed with the views of patients taken into account. There was comfortable seating in all areas, including the lounge, conservatory, meeting rooms, quiet rooms and therapy suites. It was a very cold day when we visited the service, and the building was warm and the carpark and walkways had been gritted for safety.

The building and internal rooms were all protected by automatic fire doors. There was suitable emergency lighting that was tested regularly. There were enough suitable toilets situated close to patient areas. The toilets we saw were clean and well maintained. All areas of the building, including the offices and conference facilities were clean, well appointed and tidy. All equipment was stored safely and conveniently. There were arrangements for the safe storage, classification, segregation and collection of clinical waste.