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Inspection report

Date of Inspection: 14 November 2013
Date of Publication: 5 December 2013
Inspection Report published 05 December 2013 PDF


Inspection carried out on 14 November 2013

During a routine inspection

During our visit we spoke with five people who used the service, three relatives of people who lived at the home and an entertainer who visited the home regularly.

People�s care and support needs were planned and monitored, with arrangements in place to involve people in decision making. People said that staff were responsive and treated them well. Staff knew about people�s needs and preferences. Comments included �Oh they are very, very obliging, quite marvellous�, �They are fantastic, they would do anything for you� and �I get very well looked after.�

People�s dietary needs were assessed and special dietary requirements were provided for. People were provided with a variety of food and drink. Comments made to us about the food included �I�m very satisfied with the food� and �They are always asking you if you need another drink.�

Systems were in place to administer and store medication in a safe way. Comments made to us by people living at the home included �They make sure you take what has been prescribed� and �You can self-medicate if you want to.�

Staff recruitment procedures were in place to ensure that suitable staff worked at the service. People told us that staff were professional and kind. Comments made to us included �Always cheerful� and �The staff are so good to me.�