• Care Home
  • Care home

Archived: Wellington House

63 Wood Street, Norton, Malton, North Yorkshire, YO17 9BB (01653) 696282

Provided and run by:
Ryedale Care Homes

All Inspections

16 October 2013

During an inspection looking at part of the service

We visited Wellington House in October 2013 to check whether improvements had been made following previous inspections carried out in January and June 2013.

We found that work had been completed to address practical issues of hygiene and cleanliness highlighted in previous reports. Systems had been introduced that were intended to manage and monitor the risk of the spread of infection.

We found systems to monitor and evaluate the quality of the care were in place and being used appropriately. We observed that the interactions between staff and people who used the service were positive. The manager told us good professional working relationships were in place between people who used the serve, relatives and staff. Relatives had responded positively to questionnaires. Staff told us they knew who to talk to if they had any concerns and were confident that the manager would deal with them quickly.

5 June 2013

During an inspection looking at part of the service

We visited Wellington House in June 2013 to check whether improvements had been made following our inspection in January 2013. When we visited in January 2013 we identified some issues with infection control and cleanliness. The service submitted an action plan documenting what they would be doing to address the issues. When we visited in June 2013 we found that some of the improvements had been made but there were still some things that needed addressing.

We also looked at the ways in which people were involved in planning their care and in things that happened in the home. As most people who used the service did not have verbal communication the service had found other ways for people to be involved in what happened in their daily lives. We observed that the interactions between staff and people who used the service were positive and care plans were personalised and detailed. People were given choices and were supported to make their own decisions about things like what they spent their time doing.

We looked at the medication and found that procedures were being followed. This was checked regularly by the registered manager. Medication was stored safely and administration was recorded accurately.

We looked at the systems in place in the service for quality assurance and monitoring service provision. We found that the service had some systems in place which were being used. We also found that some documentation and procedures used required reviewing and updating.

10 January 2013

During a routine inspection

During our visit we looked at consent to care and treatment for people. Although there was no written consent in place, staff had a good understanding of the importance of gaining consent and gave examples of how they did this in everyday practice.

Care plans and daily records were kept and were person centred and up to date. People had opportunities to be part of the community and take part in activities. People reported being well cared for and we observed high levels of care.

The home required some improvements in the level of hygiene and state of repair in bathroom and toilet areas. Staff were following infection control procedures and had relevant training.

There was a supervision and appraisal system in place and staff reported feeling well supported. They were given opportunities to complete training and professional development.

The home had an appropriate complaints system and records and paperwork were stored appropriately and kept relevant and up to date.

31 January 2012

During a routine inspection

People receiving care and support were seen to be treated with dignity and respect by the provider and staff. Some people were not able to give us their views about the about if they felt their rights were respected due to communication difficulties. However, one person said 'It's nice here'. A person's representative who had completed a provider survey stated their relative was treated as an individual and said that that their independence was always promoted.

During our visit we spoke with some people living at the home and spent time with some people who could not communicate. We saw that people were being cared for by staff who knew their needs well. We saw that people who could not communicate looked healthy, happy and contented. People or their representatives consented to the care being provided for people. One person said 'The staff help me'. Another person said 'It is nice here'. A person's representative who had completed a provider survey said their relative was always dressed nicely and in their own individual style.

We asked some people who could talk with us if they were unhappy about anything would they tell the staff. They replied 'Yes'. One person said 'I'm safe here'. A representative of a person said in a completed provider survey 'Any complaints or concerns are always taken seriously and are acted upon straight away'.

The people living at the home were cared for by the providers who were available twenty four hours a day. There was a small team of staff who provided continuity of care for people. We saw that people were treated as if they were part of a large family. We asked some people if staff were available when they needed them they said 'Yes'. One person said 'The staff are good'.

People we spoke with were not able to give their views about how the quality of the service was being assessed and monitored. We saw that all aspects of the service being delivered to people were being observed by the provider. A representative of a person living at the home said in a completed provider survey 'All the residents are treated as individuals. Their independence is always promoted. Choices are offered in meals and activities. My relative likes to vote in elections. There is a mobile phone available for people who are able to speak and listen to relatives to use'.