The Care Quality Commission
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Archived: Prospects Home Care Services

Premier House, Edgware, Middlesex, HA8 7BJ (020) 8952 5592

Provided and run by:
Prospects Staff Bureau Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14 February 2013

During a routine inspection

We spoke with a relative of the one person currently using the service, as we could not communicate effectively with the person themselves. The relative was happy with the quality of services provided.

We found that care was planned and delivered in a way that was intended to ensure people's safety and welfare. The relative told us that the care is of a 'high standard.' People's diversity, values and human rights were respected, and people were involved in making decisions about their care. The relative said, 'they are helpful and receptive to viewpoints and requests.'

We found that there were effective recruitment and selection processes in place at the agency, and that staff received appropriate training for their role.

We found, however, that accurate records in respect of people who have used the service recently, and of the management of the service, were not always kept and could not always be promptly located when required. This meant the provider's systems of accurately and securely maintaining records may not ensure that people who use the service are protected against the risks of unsafe or inappropriate care.

16 August 2011

During a routine inspection

People who use the service told us that staff treated them with respect and dignity. They said they had been consulted regarding their care. People said they were able to discuss their support needs with the agency. They told us they were involved in their care and treatment. People's views can be summarised by the following comments.

"The carers are very good. I can request them to do things for me".

People who use the service told us they were well cared for and they were satisfied with the carers provided by the agency. They said the carers "never let you down". People informed us their needs were being met and they felt safe. People's views can be summarised by the following comments:

"This is very good service."

"They (the agency) try to keep regular staff."

"Carers are helpful. They do what they are supposed to do."

We asked people if they were treated well or had any concerns. They told us they had no concerns and they were happy with the care they were receiving. People told us care staff treated them with respect and dignity. The following were some of the comments people made:

"The carers were honest, trustworthy, punctual, kind and caring."

"My carers treated me well."

People who use the service told us that care staff were competent and knew their needs. They said if there was a need they could ask the agency to provide them with staff who could meet their individual needs.

People who use the service told us the agency sought their views about the service. They said the agency contacted them from time to time by telephone to ask them how things were. People told us the agency responded to their queries without delay and they were satisfied with the service they received.