You are here

All reports

Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 23 March 2011
Inspection Report published 23 March 2011 PDF | 112.1 KB

Contents menu


Inspection carried out on 21 January 2011

During a routine inspection

People living at the home told us they were treated respectfully, were involved in discussions about their care, and could influence how the service was run, with someone describing the atmosphere as ‘cheerful’. Some told us about various changes and events taking place at the home, such as building works and planned activities.

A small number of people were less able to voice their opinions about their treatment and life at the home, but we heard staff offering explanations and choices to them at times during the day. Staff were beginning to have particular regard for people’s capacity to consent to care and treatment, although this was not yet evidenced in everyone's case.

We noted that people had had their personal care needs met, where they needed support with this. One person said ‘They look after me very well’. People felt the home attended to their health needs well, and told us they enjoyed activities organised by the home. They thought they had the equipment and adaptations to their accommodation that they needed. We found that people’s various needs were assessed, although their care was not always planned or delivered in such a way as to meet individuals' more diverse needs and ensure their welfare and rights. This included some medication needs.

People confirmed that staff were quick enough in responding to call bells. They felt safe with staff and were positive about them. We found staff were not fully enabled to acquire further training and skills relevant to the work they undertake so that they can appropriately meet people's diverse or changing needs.

Asked about the food provided, people were very positive. One person exclaimed ‘It’s like a first class hotel!’ Another said ‘The food is good – there’s too much of it though!’ People were also satisfied with the levels of cleanliness at the home, someone commenting ‘Yes - they’re very fussy about that.’ Several told us they could speak to the manager about any issues, and she would sort them out.