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Inspection report

Date of Inspection: 24 September 2013
Date of Publication: 22 October 2013
Inspection Report published 22 October 2013 PDF | 68.28 KB

Overview

Inspection carried out on 24 September 2013

During a routine inspection

During this inspection we conducted telephone interviews with three people who used the service, spoke with a commissioner, the manager and staff working at the service on the day.

Everyone that we spoke with said they were very happy with the care and treatment they received. One person said, �It�s an excellent service, everybody was kind and attentive.� We found that systems were in place to ensure that people received safe care and treatment.

People told us that they felt safe using the service. We found that systems were in place to ensure people were safeguarded from abuse.

People said that they received an excellent service. One person told us, �No complaints whatsoever. The place is clean and tidy, excellent service.� We saw that the provider had systems in place to monitor the quality of service people received.