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Inspection report

Date of Inspection: 1 August 2012
Date of Publication: 3 September 2012
Inspection Report - DN published 3 September 2012 PDF | 49.3 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/08/2012, observed how people were being cared for, looked at records of people who use services and talked to people who use services.

Our judgement

The provider was meeting this standard.

People who use this service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse form happening.

User experience

People we spoke with said that they would report any concerns to staff. One person told us “I would have no problems making a complaint if I wasn’t happy.”

We were told by two people that staff were very kind and always there to help. One person said, “I know that all I have to do is ask and I get the help I need.”

Other evidence

Are steps taken to prevent abuse?

We spoke with all the staff on duty. They were able to describe the signs to look for in people, which may alert them to signs of abuse and gave examples of what is considered abuse, for example, staff members ignoring people who are asking for help.

Staff told us they would report any abuse immediately to a senior member of staff.

Training records showed that all staff had attended safeguarding training and this was updated annually. All staff had also attended training in relation to the Mental Capacity Act and Deprivation of Liberties.

Staff we spoke with confirmed they had attended this training.

There was a ‘Safeguarding wall’ which contained guidance and contact numbers for staff to access if they needed to.

Do people know how to raise concerns?

We found that that the home had suitable whistle blowing and safeguarding policies and procedures in place. The safeguarding policy directed staff to raise concerns with the Local Authority in accordance with their policy and operational guidance.

Staff were clear about what they would do if they suspected any person living in the home of being abused.

Are Deprivation of Liberty Safeguards used appropriately?

Staff were familiar with the Mental Capacity Act, the Deprivation of Liberty safeguards and training records showed that staff had completed this training.