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Inspection report

Date of Inspection: 8 May 2014
Date of Publication: 5 July 2014
Inspection Report published 05 July 2014 PDF | 81.77 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 May 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We reviewed three care plans for people at the service. We saw that the provider had carried out a daily living needs assessment to ensure that they were able to provide people with the care that they required prior to moving into the home.

The staff kept daily records for the people that used the service which included information about their personal care, day’s activities and monitored their night time activity and care at night.

We saw that the ‘residents care plan’, was reviewed monthly by their keyworker and was audited by the home manager to ensure that all required updates had been made. Each care plan contained detailed information and was divided into individual plans for each aspect of care that was to be provided. For example, personal care, communication, mobility, and diet.

The care plans were completed in a person centred manner and provided information about how much assistance people required, the number of staff needed to assist them, and any additional information that staff needed to be aware of. For example details of their evening routine or particular medical conditions

Risk assessments were in place for people and identified the risk to the person and how the risk was to be managed by staff. These were reviewed monthly by the staff and any updates were checked by the manager of the home. Some of the risk assessments that were in place were for manual handling, falls, pressure sores, and urinary tract infections (UTIs).

Emergency evacuation plans were in place for all people at the service.

This showed that care was planned and delivered in a way that was intended to ensure people's safety and welfare.