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Inspection report

Date of Inspection: 8 May 2014
Date of Publication: 5 July 2014
Inspection Report published 05 July 2014 PDF | 81.77 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 May 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. The management team held regular meetings with people at the service in which they discussed any issues or concerns including the menu options.

People told us that the staff were 'lovely' and that nothing was too much trouble for them. We observed that staff spent time with people and talked to them. Staff attended to the people in their rooms regularly and we observed that they were happy and enjoying the company of the staff. One person spoke to the care staff and said 'I love you, you are such a good nurse'. The care staff responded with affection and told the person that they also 'loved them'. This showed that staff and people who used the service had a good and caring relationship. We observed that staff were caring towards people and treated them with respect.

We observed the lounge area of the home and saw that people were playing 'hoopla' with the staff, we noted that staff encouraged people and played with them. Other people chose to watch television or to read the paper. We saw that the home had two dogs; people said that they enjoyed having the dogs around. We saw that the provider had advised people before they came to the home about the dogs and had also ensured that people did not have any allergies.

The manager showed us a 'wish tree' which had been created for people at the service. We were told that each person was encouraged to pin a wish to the tree and the staff would ensure that the wish came true. We were shown examples of wishes by the provider and what they had done to make this come true. This included the planting of remembrance roses and trips away.

We were told that staff were caring and treated people with dignity. Staff told us that they always ensured that people were comfortable with the care that was being provided and that the staff respected any decisions that they made about their care. For example if a person did not wish to have a bath or wanted to stay in their room, then staff would respect this decision. This meant that the staff listened to peoples wishes and acted in accordance with them.