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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 23 April 2013
Inspection Report published 23 April 2013 PDF | 83.92 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two staff and the Registered Manager and reviewed records relating to staff supervision and training. We found there was a system in place to supervise staff and these sessions were carried out by either the Registered Manager or the Head of Care. Records were kept of each session and these were signed and dated. The two staff we spoke with confirmed that they received regular supervision and felt supported to carry out their job roles.

Staff told us that they had undertaken a variety of training, including Safeguarding Vulnerable Adults, Health and Safety and Moving and Handling and there were records to confirm the dates these took place. There was a staff information pack with detailed updates on subjects such as dementia care and management of diabetes. Each pack had been signed by staff to confirm that they had read and understood it. We were told that due to the small staff team formal staff meetings were infrequent but information was shared via a written system plus a verbal handover at shift changes. This process meant that people received care from supported staff who were trained to carry out their role.