The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Dr Ito Clinic

17 Harley Street, London, W1G 9QH (020) 7637 5560

Provided and run by:
Takashi Ito

Important: This service is now registered at a different address - see new profile

All Inspections

7 May 2013

During a routine inspection

The majority of people who attended the clinic were Japanese nationals. It was not possible to speak to people who use the service as no one attended an appointment during our inspection. However we looked at the provider's 2012 feedback survey results, which indicated that people were satisfied with the care and treatment they had received. One person had written, "thank you for the effective treatment and advice".

People were cared for by staff that had the necessary skills and pre-employment checks. Treatment was planned and delivered in way to ensure a person's safety and welfare. There were arrangements in place to deal with foreseeable emergencies. Dr Ito carried out a physical and neurological assessment of people to determine their level of pain and the most appropriate treatment. The risks and benefits were explained and written on a consent form, which people were required to sign before any treatment was carried out. Most consent forms and people's medical records were written in Japanese to ensure they were understood.

People were encouraged to feedback about the service. There was a complaints policy available to people, but at the time of the inspection the provider had not received any formal complaints. We saw evidence that verbal complaints had been responded to appropriately and the provider had made changes to its policies and processes where necessary.

23 February 2012

During a routine inspection

We spoke with patients and reviewed feedback from patient questionnaires. Patients told us that they liked using the clinic and felt the doctor clearly explained all their treatments. Patients reported that staff were friendly and helpful and they felt they were given enough time and information to make decisions about their care. They told us that they were involved in their care and respected by staff.

We observed staff interacting positively with people that used the service. People were seen in private consultation rooms. The environment itself was clean and well maintained.