Archived: Liskeard Care Limited - 6a 6 Church Street

6a, 6 Church Street, Liskeard, Cornwall, PL14 3AG (01579) 348777

Provided and run by:
Liskeard Care Limited

All Inspections

26 March 2013

During a routine inspection

People told us that they were happy with the service and that staff were "Polite", "Helpful" and "Flexible".

People who used the service told us they felt their needs were met.We found that the majority of the people we spoke with had received a copy of their care plan. Copies of care plans were stored in the agency office. We saw that care plans were individualised and reflected the needs of each person. Having a copy of their care plan helped to ensure that people were aware of the support they could expect to receive.

People told us that they felt safe with the service that was provided. Staff had attended training on the protection of vulnerable adults and were aware of the actions to take should they suspect that abuse had occurred. This helped to ensure that people got the correct support.

We saw that there were recruitment systems in place to ensure that only people suitable for the role were employed. This included the necessary checks to ensure people had the correct skills and experience to work with vulnerable people.

We saw that there was a staff training matrix to help ensure that all staff kept up to date with their skills. Staff told us they felt well trained and all but one of the people we spoke with who used the service felt staff were trained in their role.

There was a quality assurance system in place to help ensure that the views of the people who used the service were taken into account when standards were being reviewed.