The Care Quality Commission

Archived: Allenby Douglas Limited

17 Oswald Road, Oswald House, Oswestry, Shropshire, SY11 1RB (01691) 650067

Provided and run by:
Allenby Douglas Limited

Important: This service is now registered at a different address - see new profile

All Inspections

24 September 2013

During a routine inspection

We spoke with seven people who used the service. People we spoke with and their relatives/representatives told us they had enough information about the service and had been involved in making decisions about their care.

All the relatives/representatives we spoke with were happy with the service and praised the care workers. Comments included, "They have an excellent attitude and are always polite" and, 'They are all wonderful.'

People told us that the care workers treated them with respect. People also told us that they felt that the support they received from the service met their needs. Comments included, "They lighten up my life and make me feel quite special." "The care is very good indeed." 'Carers are confident and professional'. 'Mum looked forward to them coming, you could always here laughter. I am absolutely delighted with the support she received'.

People told us that they had a copy of their care plan in their homes. We looked at the care records of ten people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

People were supported by staff that had been recruited in a safe manner. Induction and on-going training had been undertaken by staff to ensure they had the appropriate skills to deliver care. One relative said, 'I know care workers are trained to a high standard and that staff are equipped with the knowledge they need to do a good job.'

The provider sought people's views periodically and completed assessments of risks to assess and monitor the quality of service provision.

26 June 2012

During a routine inspection

We visited the agency unannounced on 26 June 2012 to check on the care and welfare of people using this service. We used a number of different methods to help us understand the experiences of people who used the service. Some people had complex needs which meant they were not able to directly share their experiences of the service they received. Therefore we spoke with the relatives of three people in addition to five other people who received a service from the agency. We also spoke with eight staff to include three managers.

Everyone we spoke with shared very positive experiences of the care and support they or their relative received. Comments included, 'The agency provides a thorough and professional service, I cannot fault them, I'm very impressed with the quality of care they provide.' 'I am truly satisfied, I praise them to everybody, they are as close to me as my family.'

People told us they received information about the agency before they agreed to the service. They said they had their needs assessed and were very much involved in planning and making decisions about their care. They told us the staff respected their privacy and dignity at all times.

People said they felt safe in the care of the staff. One person commented, 'I feel completely safe in their hands.' Another person said, 'They treat me very well, I really do trust them.' Staff told us they had received training in keeping people safe. They demonstrated an understanding of the different forms of abuse and knew the procedure to follow if they suspected abuse.

People told us they liked the staff and considered they were competent in their work. One person said, 'They did very well to choose care staff that get on well with my mother, the manager is very good at keeping me informed and works over and above the call the duty.' Staff told us they had attended a range of training courses to equip them to effectively carry out their duties. They said they felt well supported by the management team.

People said they were 'very' satisfied with the service. They told us the agency gained their views about the service provided through satisfaction surveys. None of the people we spoke with could suggest any recommendations for improvement.