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Archived: Nigel Cardale - 16 Derby Crescent

Reports


Inspection carried out on 17 October 2013

During a routine inspection

We found that two people lived at the home for periods as long as eleven and twenty years. During the inspection we were able to observe the experiences of people who used the service. We spoke to the two people who used the service and the staff. People told us that they were happy with their care. One person said, “I like it here, you can come and go pretty much as you please. I can talk to the staff if I need anything”. Another person told us “They are really helpful here. I know they will respond to anything I am not happy about”.

We were able to observe the experiences of people who use the service. We saw that staff treated people with dignity and respect. For instance, people told us “No-one goes into anyone’s room without asking first. The staff are respectful”. We saw that staff communicated well with people and explained everything in a way that could be easily understood. Staff were attentive and interacted well with people. We observed that people were seen to respond positively to the staff. Staff encouraged and supported people to make choices and be independent. On the day of the inspection the people in the service were finalising plans for a trip to Blackpool at the weekend. We observed how they demonstrated choice on what they would do on the trip and where they went.

The manager had carried out a survey of people who use the service, the staff, their carers and relatives and other external visitors. In the survey everyone said that the care at the home was very good, staff were supported and the people using the service felt safe.

We found that people were encouraged and supported to make their own choices and that there was detailed care and support information in place for people using the service.

During the inspection we spoke with both the people who use the service. They told us they could speak to staff about any concerns they may have and that they felt safe.

We found that people who used the service had their care and welfare needs met.

The manager we spoke to told us that the staff were well supported. We saw that they had received regular training and were encouraged to ask for support when needed.

We found that the provider had auditing systems in place which assessed and monitored the quality of the service provided.

Inspection carried out on 18 December 2012

During a routine inspection

We found three people lived at 16 Derby Crescent. People had lived there for between seven and twenty years. People largely led independent lives, supported by care workers who visited the house daily to provide assistance with the tasks associated with running a home.

We spoke with two of the three people who lived at 16 Derby Crescent. People said they were involved in all aspects of their care plus they were happy with everything and they felt well looked after.

People said they were happy with the staff employed by the service and the care they provided. They also said the staff knew them well and how best to help and support them in their everyday life.

People had their comments and complaints listened to and acted upon.

Inspection carried out on 16 January 2012

During a routine inspection

We spoke with each of the three people who lived there, a member of care staff, the manager and the provider during the visit.

People told us that they had lots of information about the home and the service they received. People said that they had been given a copy of an information booklet when they moved in.

People told us that they felt involved in the daily running of the home. People said that they were fully included in planning their own care. They said, “We have monthly meetings with our keyworker.”

People told us that they felt very involved in managing all aspects of their own lives. One person told us, “I can do most things myself. I have a keyworker and she helps me with the cooking.”

Another person said, “We make all our own choices.”

People told us that they felt able to discuss their care with their staff, the manager and the provider. One person said, “I’m happy here. I can talk with Nigel (the provider) anytime.”

People told us that they were “happy” with the service. One person said, “We have a meeting every month where we say what we like or don’t like.” People also told us that they could ring the provider at any time of day or night if they were worried about anything.

Overall people made positive comments about their accommodation. One person said, “I’m happy with the house. We’ve all got our own keys.”

All three people made very positive comments about the staff and the support they received. One person said, “We always know which staff is coming on. We’ve got bank staff if our staff are on holiday or ill. They are all very nice.”

Another person commented, “I’m happy with the staff – they’re all canny.”

People described to us how the staff rota was very flexible to meet the times when they wanted some support. One person told us, “Staff times depend on where we are going and what we are doing.”

People told us that they were involved in the running of the home and felt that their views were taken into account on a daily basis.