9 June 2013
During a routine inspection
Comments from people living at the home included, 'the food is beautiful', the staff are 'very helpful' and 'I like it here'. One person told us they felt the registered manager did not make decisions quickly enough and one person told us they felt if they complained then staff wouldn't speak to them.
We found, where people did have the capacity to consent, the provider acted in accordance with legal requirements.
There was an effective complaints system available.
People's needs were assessed, but care and treatment was not delivered in line with their individual care plan.
People who used the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People were not protected from the risk of infection because appropriate guidance had not been followed.
There were not enough qualified, skilled and experienced staff to meet people's needs.
The registered person did not have suitable arrangements in place to provide training to persons employed, to enable them to deliver care to an appropriate standard.