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Brookfield Residential Home Good

All reports

Inspection report

Date of Inspection: 10 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF

Overview

Inspection carried out on 10 December 2012

During a routine inspection

Brookfield is a home for older people and they are registered for up to 29 people. On the day we inspected there were 28 people living at the home, many of whom had memory impairment and or a mental health diagnosis. During our visit we spoke with four people who live at the home, three visitors, three staff and the manager. People told us they were able to give their opinion, for example about the food and they felt they were respected and the staff listened to what they said. �Staff tell me what is for lunch and if I do not like it then they make me something else, nothing seems too much trouble for them�. A relative told us, �We have been concerned about our relative�s health and how they were settling here; staff have kept us informed of any concerns�.

Staff we met on the day told us about the training they had attended recently and that they were able to speak openly with the manager and provider about any concerns.

As not everyone who lived at Brookfield was able to tell us what they thought about the care and support provided, we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We spent 30 minutes in the lounge and a further 15 minutes in the dining area. We saw that the staff were friendly and respectful and that they were quick to respond if anyone appeared unhappy or needed something.