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St Julia's Hospice Outstanding

All reports

Inspection report

Date of Inspection: 14 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF


Inspection carried out on 14 December 2013

During a routine inspection

We spoke with people who were receiving care and treatment at St Julia�s Hospice at the time of our inspection visit who told us their experience had been positive. We found people were treated as individuals and received person centred care and support. Comments made by people we spoke with included; �I have complete trust in the staff", and �I am looked after very well, I have no complaints and nothing is too much trouble for any of them [the staff] ).

We also spoke with people who were visiting friends and / or family who all provided positive feedback. We were told; �I felt at peace within an hour of us arriving here�, �the staff feel like part of an extended family and they look after all of our family and make sure we are OK� and �nothing is too much trouble, X tells me they feel safe here and that means I don�t worry when I go home�.

We found the nutritional needs of people were met and we observed and people told us that there was a wide choice of food provided, which was of a high quality.

Medicines were managed safely and staff ensured people received their medication as prescribed by the medical staff.

Staff were supported in their roles by the provision of appropriate training. Staff told us they were respected by the organisation and felt valued and supported.

Records were maintained appropriately and people who used the service were informed about how to access their personal records.