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St Julia's Hospice Outstanding

All reports

Inspection report

Date of Inspection: 2 December 2011
Date of Publication: 17 February 2012
Inspection Report published 17 February 2012 PDF

Overview

Inspection carried out on 2 December 2011

During a routine inspection

We spoke to one person using the service and one relative. Other people were not well enough to talk to us on the day of our visit. People told us they were given plenty of information and kept up to date on the support and choices available. They told us that staff respected their privacy, dignity and personal choices and preferences.

We were told the care provided was excellent and that staff were professional, kind and extremely caring; nothing was ever too much trouble. Comments included, �The care is definitely to a high standard�, �It is amazing care compared to other services�, �As soon as my relative has pain the staff are there to help� and �The doctors are amazing and always make five minutes to talk to us�.

People told us that there were enough staff to care for them. Comments about the staff included, �I trust all the staff, they provide amazing care�, �The staff are really lovely� and �We are very lucky, the staff work well together like a family and they make you very welcome�.

People using the service told us they could air their views at any time to any of the staff or the management team. They told us about the counselling service and how helpful this was to them.