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Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

Overview

Inspection carried out on 26 February 2013

During a routine inspection

We spoke with six people, one visitor, three visiting health professionals and five members of staff. People told us that they were well cared for and that they knew who to raise any concerns with. They felt the staff were attentive and responded well to their needs but at the same time maintained their independence. They told us that the staff treated them with respect and nothing was too much trouble.

People were able to make choices about the support they needed and their privacy and dignity were respected and promoted. Consent to care and treatment was recorded appropriately. People experienced care, treatment and support that met their needs and protected their rights. They were protected from the risks of inadequate nutrition and dehydration. People were cared for by staff who were well informed about what constitutes abuse and how to report any concerns. Staff administering medicines were appropriately trained.

The service had effective recruitment and selection processes in place, with enough staff to care for people. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider had an effective system to regularly assess and monitor the quality of service that people received. There was an effective complaints system available. People had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.