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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We found that four permanent staff were employed to work there which included the provider. There was also a member of staff employed to cover holidays and staff sickness. The provider told us that they did not use agency or unfamiliar staff to work at the home. One person told us that they always knew the staff that supported them and staff knew how to support them to meet their needs. Another person told us that they often went out to do the things they wanted and there were always enough staff to support them to do this. Records we sampled confirmed this.

Staff spoken with told us they had received a lot of training since they started working at the home. One member of staff said, “I’ve learnt a lot since I’ve been here and I love working here.” Staff records we sampled showed that staff had received the training they needed to know how to meet the needs of all people that lived there.

Staff records we sampled showed that staff received supervision with the provider where it was discussed how well they performed their role within the home. Objectives were set to ensure that staff supported people who lived there to meet their needs. Staff had an annual appraisal to ensure that the objectives set had been met and they were being supported to know how to support people who lived there.