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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF | 75.98 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who lived there were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw that information was available to people who lived there, staff and visitors about who to contact if they had any concerns about the home or had witnessed or suspected abuse. The provider told us that no safeguarding issues had been raised about the home.

We looked at the records of two members of staff who worked there. These showed that the required checks were completed before staff started working there to ensure that people who lived there were safeguarded from harm and abuse. Staff were asked to sign an annual declaration to state they had not been convicted of a criminal offence since their Disclosure and Barring Service (DBS) check had been completed. This confirmed that staff were still suitable to work with the vulnerable people who lived at the home.

Staff records we sampled showed that staff had received training in safeguarding vulnerable adults from harm and abuse. Staff spoken with knew how to report any suspicion of abuse to the relevant local authority to ensure people’s safety and welfare.

One person told us that they had their own bank account and got their money out when they wanted. They told us that their relative and the provider helped them with learning how to budget their money to ensure their safety and wellbeing. A relative told us that the provider ensured that their relative’s money was spent on what their relative needed and was used appropriately.

We observed that staff interacted well with people who lived there and people were at ease in the company of staff. A relative told us that their relative was safe there and they had no concerns about the home. They said that staff supported their relative and never shouted at them but spoke with them calmly which helped to improve their relative’s wellbeing.