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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF | 75.98 KB

Overview

Inspection carried out on 17 December 2013

During a routine inspection

There were six people who lived there on the day of our inspection. We met with all the people that lived there. Some people were unable to verbally communicate their views of the service provided at the home. Therefore, we spent time observing how staff interacted with and supported people. We also spoke with two relatives of people who lived there, two members of staff and the provider.

Staff had the information they needed to know how to support people to meet their individual needs. One person said, “Since I’ve lived here, I’ve come on in leaps and bounds.” We observed that staff knew how to support people in the way they preferred and to meet their individual needs. We saw that people’s healthcare needs had been monitored and met.

We saw that appropriate systems were in place to safeguard people who lived there from abuse and harm.

People lived in a clean, homely and safe environment that met their individual needs.

There were sufficient staff who had the appropriate skills and knowledge to ensure that the needs of people who lived there were met.

People and their relatives were asked for their views about the service provided and these were listened to. A relative said, “It’s excellent here, it couldn’t be better, we don’t know what we did without the staff here, it’s a family atmosphere.”