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Archived: Moorside Good

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Inspection report

Date of Inspection: 16 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF


Inspection carried out on 16 November 2012

During a routine inspection

During our visit we spoke with three people who lived at Moorside and spent time observing the interactions between staff and people who lived there. We also spoke with three relatives and four staff. People told us that they were well treated by staff and that they liked the home. One person said "It's nice to be warm and secure" We observed staff responding to people positively and taking time to ensure that they had choices about what to eat and what activities to do.

People's health, care and welfare needs were recorded accurately and staff had a good understanding about what support people required. The good ratio of staff to people who lived at Moorside meant that staff could respond quickly to each individual when they needed assistance or support. It also meant that people had some opportunity to be involved in local community events.

People said that they felt safe in the home and said that they were confident that any concerns they had would be addressed by the manager.

Staff told us that the training and support that they received enabled them to do their job effectively.

There were good quality monitoring systems in place. This meant that the service was operating effectively, assessing and managing the needs of the people using the service. Regular support was also offered to relatives of people who lived at Moorside.