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Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 21 March 2014
Inspection Report published 21 March 2014 PDF | 79.63 KB


Inspection carried out on 6 December 2013

During a themed inspection looking at Dementia Services

There were 25 people living at Moorside on the day of our visit all of whom had been assessed as having a form of dementia. Most people had lived at Moorside for some time and their degree of dementia had increased. This meant that most could not talk to us about their experiences of the quality of their treatment and care.

We spoke with, and observed the care provided in communal areas to nine residents, We also spoke with five visitors, eight staff and with the manager. Seven relatives provided written feedback following our visit.

People were very satisfied with the care support and treatment provided. Relatives said, for example: "This is an excellent care home and I feel the residents are loved and respected," "The home has always done its very best for my sister in law," "Staff are excellent," and " I was very concerned that no one could look after her (their wife) as I could. I should not have worried.The care provided at Moorside is excellent."

We agreed with relatives views and we observed throughout our visit that care was provided in a thoughtful and compassionate way.

We found that the service assessed, planned and delivered care for people with dementia in a considered and sensitive way. They cooperated effectively with other providers to ensure that the safety and welfare of people was protected when their health care needs changed or when they moved between different services. The service was well led and continually assessed the quality of the care provided.