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Archived: Orby House

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Inspection report

Date of Inspection: 13 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

We were told during our visit that the home had a full complement of staff. We saw that there was sufficient staff working at the home to meet the needs of the people who currently live there. The staff member that was supporting the people understood their needs and was able to recognise when people needed support or wanted something.

The staff member told us that the home did not use agency staff so that people were supported consistently by staff they knew. They said that unplanned absences were covered by staff working additional hours to that of their contracts or one of the senior team would cover the shortfall.

The staff member explained the procedure that was in place which ensured that all staff absences were addressed to ensure that the staffing levels remained constant. An on call procedure with contact numbers was displayed in the kitchen and in the entrance hall for when assistance or advice was needed in the absence of the manager or senior.

The staff member told us that they had received training appropriate to the needs of the service including first aid, manual handling, health and safety, fire prevention and safeguarding of vulnerable adults. They also said that the manager was very supportive and that they "loved" their job.