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Archived: Orby House

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Inspection report

Date of Inspection: 13 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF | 76.32 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The three people we spoke with all said that they felt safe in the home and that they would speak to their key worker or the manager if they had any worries.

The staff member we spoke with was able to describe their understanding of safeguarding and protecting people who lived in the home. They told us that they would confidentially report any concerns to the manager or provider.

We saw that each care file contained a pictorial copy of the complaints procedure. A copy of this was also seen in each person's bedroom and in the front entrance hall of the house.

The staff training plan showed that there was an on-going programme of training to make sure that everyone received training in the safeguarding of vulnerable adults on a yearly basis. We also saw that all staff had also attended courses in how to manage challenging behaviour.

The staff member told us how the service protected people's finances. This included receipts being obtained and two people signing for expenditure. Monies were held in people's tins in the staff office and records were kept.

We saw that the provider had the most recent multi-agency safeguarding protocol from the local authority for staff and people who use the service to refer to. In addition, the staff member told us that the manager was approachable and people using the service, their representatives and staff were aware that they could contact them at any time if they had concerns.