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Folkestone Nursing Home Good

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Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned in line with their individual care plan. People’s individual needs had been assessed before moving into the home to demonstrate that the placement was appropriate and the home could meet their needs. We looked at two assessments for people who had recently moved into the home. One was detailed whilst the other had only been partly completed.

We saw that following admission into the home, a further assessment was undertaken and this information was used to complete the care plan. The provider may wish to note that although all assessments had been completed, one person on respite care had not had a care plan completed. We discussed this with the acting manager who said they would address this with the staff member concerned.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. Risk assessments covered identified health care risks such as mobility, falls, the use of bed rails and manual handling. Best interest decisions were documented and evidenced that people’s safety and welfare were taken into consideration in the planning and delivery of their care.

We looked at seven care plans which included appropriate health care monitoring such as MUST (Malnutrition Universal Screening Tool) assessments and weight monitoring charts. All care plans had been regularly reviewed and risk assessments had been evaluated at least once a month.

Staff we spoke with had a good understanding of people’s needs and described how they balanced management of risk with promoting people’s independence. People that used the service told us that they were given choices and treated with respect.

People’s care and treatment was planned and delivered in a way that protected them from unlawful discrimination. People’s care plans evidenced that their cultural needs were recognised and supported in relation to food options, religious beliefs and communication needs.

People who used the service told us that “staff are very good; they keep our rooms lovely and clean. They do everything they can to help you” and “I have everything I need”.