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Folkestone Nursing Home Good

All reports

Inspection report

Date of Inspection: 17, 24 January 2014
Date of Publication: 21 March 2014
Inspection Report published 21 March 2014 PDF


Inspection carried out on 17, 24 January 2014

During an inspection looking at part of the service

People's privacy and dignity was not always respected. Their views and experiences were not always taken into account in the way the service was provided and their independence was not always promoted.

Care plans showed a person centred approach to care. However, there was insufficient written evidence to demonstrate that care was provided in line with the information recorded in peoples care plans. Risk assessments were in place but steps to minimize risks were generic.

Not all staff had received training in safeguarding vulnerable adults, the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). We spoke with staff about the Mental Capacity Act 2005 and DoLS and only two staff were able to demonstrate a clear understanding.

The provider had produced a complaints procedure in a format that was accessible to all. The activities coordinator had discussed the procedure with everyone living in the home. People said they would be able to raise their concerns.

Records contained insufficient information to demonstrate that care was always provided safely and people�s daily records did not demonstrate that they received personal care at the time and in a manner they had agreed to.