• Care Home
  • Care home

Archived: Hinton Lodge

Patten Lane, Guisborough, Cleveland, TS14 6PJ (01287) 636567

Provided and run by:
Miltoun House Group

Important: The provider of this service changed. See new profile

All Inspections

14, 15 November 2013

During a routine inspection

During the inspection we spoke with the four people who used the service. We also spoke with the manager and two support staff. One person we spoke with told us, 'I like heavy metal music, I listen to music in my room.' Another person told us, 'I went on holiday for five days and when I came back my room had been decorated, it's lovely now.'

We found that people had their needs assessed and care plans had been developed. All the people we spoke with were very satisfied with the service they received and we saw they were treated with dignity and respect by the staff.

We found that a range of health and care professionals were involved in meeting people's needs.

We saw that the environment was clean and very well maintained. There were effective systems were in place to ensure people's safety.

We saw that people had the equipment they needed and that effective systems were in place to ensure it was safe to use.

Staff had received appropriate training and support in respect of their job roles.

Records were accessible, stored securely where appropriate and kept up to date.

12 February 2013

During a routine inspection

We spoke with all four people who lived at the home. They told us they enjoyed living there and were happy with the staff. Two people were planning a holiday abroad with staff for the first time and told us they were really excited about it.

The two senior support workers who were on duty were very knowledgable about the people they provided support to and could advise us how people could make a complaint or seek an advocate if they required it.

The home was clean, warm and comfortable on the day of our visit although the boiler had broken down in the previous week but this had quickly been repaired and extra heaters were brought in to make sure people were kept warm.

26 May 2011

During a routine inspection

We spoke to two people who are using the service. Both people said they enjoyed living at Hinton Lodge. 'I enjoy living here; I have my own shower and toilet' and 'It's better than the last place I stayed at'. 'I feel very safe living here'. Both reported that they got on well with staff and could go to them if they had any questions or concerns. They also said that staff talked regularly to them about what they liked to do and when they wanted to do it. One person stated, 'There isn't one wrong'un between them' in relation to staff.