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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF | 74.92 KB


Inspection carried out on 2 July 2013

During a routine inspection

We carried out this inspection to check that the provider had made the required improvements following our last inspection. Our inspection of 4 March 2013 found that people did not have care plans that reflected their current needs and records were not always accurate. Staff had not received the training they needed to effectively carry out their roles, in particular to safely carry out a physical restraint hold that was being used in response to a person�s challenging behaviour. We found that staff were unclear about reporting allegations of abuse.

The provider wrote to us and told us that by 30 June 2013 they would review and update people�s care plans and provide a programme of training courses for staff. They told us the service had stopped using the physical restraint hold and that staff were being made aware of the reviewed adult protection policy for the service.

At this inspection we found that people using the service had an updated care plan that detailed the support they needed. Staff had clear guidance to support people with managing their behaviours without the use of physical restraint holds and accurate records were being maintained. Staff had received the training they needed to effectively and safely care for people and they knew how to report any concerns about people�s welfare.

At this inspection we also checked the management systems and found the service was being managed effectively to ensure that people received safe care and support.