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Archived: DB Care and Recruitment Agency Limited

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Inspection report

Date of Inspection: 24 December 2012
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 24 December 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

A policy and procedure for staff supervision needs to be drawn up and individual staff supervision should be implemented. Staff should receive annual appraisals.

Reasons for our judgement

Staff did not receive appropriate professional development. However staff were able, from time to time, to obtain further relevant qualifications.

As a part of this review we inspected six staff files. We were told by the Manager that staff supervision was carried out on a regular basis but mostly by “spot checks”. It was explained that with the consent of the service user, the supervisor observed the care worker who provided care and support to the service user. A supervision record for the "spot checks" was completed. This record was comprehensive and we saw evidence on all the staffing files we inspected.

The Registered Manager told us that care workers did not receive formal one to one supervision.

We were provided with a copy of the supervision policy and procedure. This was not “fit for purpose” as it did not cover any detail of the supervision policy or procedure.

Only one care worker had they been given an annual appraisal.

We were told that staff received a staff handbook which included the aims, and objectives of the agency. We saw a copy of this and can confirm that it included all the appropriate and essential information for staff except that of the supervision policy and procedure mentioned earlier in this report.

With regards to staff training we inspected staffing files and saw certificated evidence that indicated staff received training and refresher training in most of the key areas of their work.