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Archived: DB Care and Recruitment Agency Limited

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Inspection report

Date of Inspection: 24 December 2012
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 24 December 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We asked the Registered Manager about the agencies policy and procedures to do with the safeguarding of vulnerable adults. We were told that DB Care and Recruitment Agency ensured all the staff received appropriate training and any concerns were followed up in accordance with the policy. Care workers who we spoke to confirmed that they received this training and they showed us that they were aware of the procedures to follow if they came across any such concerns.

We were also told that Criminal Record Bureau (CRB) checks were always part of the recruitment process. We saw documented evidence that supported this.

We asked those service users who we spoke with whether their care workers wore their identity badges when visiting their homes. We were told that they did wear their identity badges. This helped to protect service users from potential abuse. Service users need to know that the people who visit them are DB Care and Recruitment Agency staff.

The safety of service users was helped to be protected by the agency’s protocols for recording on diary sheets exactly what care was provided to each service user. Care workers recorded factually on files kept within the service users home all the support and assistance that had been provided. These records were seen to have been signed and dated. The service users we spoke with told us that they had a file in their homes that their care workers recorded the work they had carried out for them. One person said, “Yes, we were given a service user handbook and a care plan that has been recently reviewed. The care workers write down in a log what they have done daily”. This meant that service users were safeguarded by the maintenance of a record of key events and activities undertaken in their homes in relation to the provision of personal care.