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Archived: DB Care and Recruitment Agency Limited

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Inspection report

Date of Inspection: 24 December 2012
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 24 December 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We were told that at the point of referral DB Care and Recruitment Agency visited the prospective service user and carried out a needs assessment. Together with the referral information a care plan was then drawn up.

We looked at six service user files held at the DB Care and Recruitment Agency offices. Care Plans for the provision of a domiciliary care service were seen by us to have been based on the needs assessments and referral information. The Manager and the staff we spoke with told us that each service user had a copy of their care plan in their home. Service users who we spoke with said that they were able to express their wishes and preferences to do with the care and support they receive.

Care plans were seen on file to have been signed in agreement by the service users. This meant that the care needs requirements of the service users were individually assessed before they were offered a domiciliary care service.

As a part of the review, those people we spoke with said that they were very pleased with the care they received. They said their care workers were punctual and reliable. One person who we spoke with said, “They usually come on time. Sometimes they are a little late usually due to bad traffic but they always make up the time.” Another person said, “Yes they are usually on time. If not they let me know. I have no concerns or complaints.”

Service users told us that if they had differing needs on any day their care worker usually supported them as they had requested.

We saw that care plans were based on the assessed needs of the person who received care from DB Care and Recruitment Agency. They included the wishes and preferences of the service users and each had been signed and dated by them. This meant that the care needs, wishes and personal goals for each individual were recorded in their own personal care plan that they had a copy of in their own homes.