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Archived: DB Care and Recruitment Agency Limited

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Inspection report

Date of Inspection: 24 December 2012
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 24 December 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them.

The Registered Manager told us that there was a Statement of Purpose and information brochure that described the care that was provided for people who needed care and support at home. We were given copies of these documents. The information provided service users and potential service users with sufficient information to make a choice about the services offered and to be able to gain an up to date and relevant understanding of this agency.

People expressed their views and were involved in making decisions about their care and treatment.

We reviewed six of the service user’s files and we spoke with them to ascertain whether they had been individually assessed before they were offered a domiciliary service. Needs and risk assessments were seen on each of the files inspected. Some information had been provided by the local authority.

People who use the service were given appropriate information and support regarding their care or treatment.

Care plans for the provision of a domiciliary care service were seen by us to have been based on the needs assessments and were done so in conjunction with service users who were able to express their wishes and preferences. Where service users had culturally diverse needs identified, these needs were planned for in the service user plans or care plans. Service users told us that they had been involved in setting up their care plans.

Three service users and two relatives who we spoke with said that their care workers provided a flexible, consistent and reliable service for them. They indicated to us that if they had differing needs on any day, their care worker usually supported them as they requested. We spoke with the Registered Manager during the course of this inspection. It was clear that staff provided continuity in their care provision to service users and that the service users appreciated the kind and sensitive support they received from staff.

One service user said to us “I am very happy with the care I have received. I get regular care workers and they are very nice people, very polite”. Another service user said, “They are polite and they do all that they should be doing, I have no complaints”.