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Archived: Brooklyn House

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Inspection report

Date of Inspection: 2 August 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 77.67 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

From discussions with the management team and records reviewed we saw that there was a robust process in place for supervising and supporting staff. Formal supervisions were carried out on a one-to-one basis every two months. In addition to formal supervisions the managers carried out competency assessments including observations of staff performance. We saw records in staff files of direct observations of how staff administered medication.

Staff were positive about the training provided and said they felt well supported by the management team.

During our inspection we saw that staff followed good care practices and communicated well with the people who lived in the home. This showed us that people were supported by staff who had the skills and knowledge to provide appropriate care.