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Archived: Brooklyn House

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All reports

Inspection report

Date of Inspection: 2 August 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF


Inspection carried out on 2 August 2013

During a routine inspection

We gathered evidence of people�s experiences of the service by talking with people who lived in the home and with visiting relatives. We observed how people spent their time and noted how they interacted with other people and with staff. We saw that people were comfortable with staff and others who lived in the home and that there was a relaxed atmosphere.

Relatives told us they were happy with the standard of care and comments in the home�s quality monitoring surveys were also complimentary. One relative stated: �Overall I am extremely happy with Brooklyn House. I think it shows in [my relative] the way they are looked after.� Another said: �It is impossible to find any faults or failings within the home or with the staff.�

We saw that staff were knowledgeable about the needs of people who lived in the home, treated them with respect and provided care in ways that people preferred and that met their needs.

There were recruitment processes in place that ensured staff were suitable to work with vulnerable people; staff received support and training to make sure they had the skills and knowledge to care for people safely. Relatives told us they were confident their relative was safe living at Brooklyn House.

The management team had effective processes in place to monitor the quality of the service. They consulted with people and took their views into account to make improvements to the service.