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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 22 January 2014

During a routine inspection

We spoke with five people who used the service, two relatives and the service's GP who was also visiting. People told us they were very happy with the service they received. One person said "I like it here very much. They are very good to us, we have lovely parties and the food is wonderful". Another person told us "They are wonderful. The staff have so much courtesy, and treat everyone with respect and dignity, not hidden away. I've not lived in any other home, but my feeling is it is quite exceptional". A relative told us "The staff are very attentive and thoughtful. They have so many activities, and it is always teatime when I visit".

We found that care and support provided was compassionate and attentive to people's needs. We saw that consent was sought before care was provided, and government guidelines were followed where people did not have the capacity to consent.

We found that food and drink was fresh, plentiful and nutritious, and that support to eat was provided with people's dignity in mind. We found that the premises were suitable for the needs of the people who used the service, staff and visitors.

We saw that the provider operated effective recruitment procedures and that staff were skilled and caring. The provider sought people's feedback and acted upon it, and maintained a robust quality assurance system.