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Neville House Residential Home Good

All reports

Inspection report

Date of Inspection: 9 May 2012
Date of Publication: 29 May 2012
Inspection Report published 29 May 2012 PDF

Overview

Inspection carried out on 9 May 2012

During a routine inspection

At the time of our visit 18 people were living at the home. We spoke with three people and asked them for their views and experiences of staying at the home. We also spoke with two visitors at the home. We heard that people felt they received good care. People told us �Staff look after us properly�, �Staff respect you. They are smashing� and �They treat me as though I was someone special�. We heard that people felt safe.

We heard that visitors were welcomed. One visitor said that there was �Always a cosy atmosphere in the home�. Another visitor said that their relative had stayed in local authority care services previously but the service provided at Neville House Residential Home was even better. The person said staff �Give 120%�. We heard one visitor say they had �Complete faith� their relative was all right when they left the care home.

Both visitors told us that there is always something going on no matter what time of day they visited. One person said they played quizzes, games, sing-a-longs, and bingo and watched DVDs.

We heard that people�s wishes were respected. One person said �Staff listen to you and you do have choices�. People told us the food was very good and that it was �Always homemade�.

We heard that the manager and staff were �Amazing� and that they worked hard. People told us they thought the home was very clean.

We spoke with the local authority commissioners. They told us that they monitored the quality of the service provided in the home but were not aware of any concerns.