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Neville House Residential Home Good

All reports

Inspection report

Date of Inspection: 29 May 2013
Date of Publication: 26 June 2013
Inspection Report published 26 June 2013 PDF

Overview

Inspection carried out on 29 May 2013

During a routine inspection

We spoke with three people who lived at the home and one visiting relative. One person said �It�s excellent here� and �They [the staff] help me when I need it�. Another person said the staff were not �pushy�, �always asked permission� before providing assistance and �respected� their wishes. The visitor we spoke with said their relative was �happy� living in the home.

People were consulted about their day to day care needs and we saw that they received respectful and supportive care from staff. The three care staff we spoke with demonstrated a good understanding of providing individual support to people.

People said the manager was approachable and they could voice a concern or complaint and be confident that it would be addressed.

The management of medication and staff recruitment practices were appropriate. Records were kept up to date and maintained securely.