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Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF | 89.14 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People using the service told us that staff were always available to provide them with help or support, and that they met with their key workers regularly.

There was a staff team of full-time and part-time care support workers and a qualified and experienced manager. A full-time member of staff had recently left their employment at the home; the staffing rotas we saw showed that their shifts were being covered on a temporary basis by other regular staff, so as to provide continuity of care and stability for people using the service. The manager told us that they were in the process of recruiting to the vacant post.

The care staff employed at the home had health and social care National Vocational Qualifications (NVQs) at Level 2 or Level 3. The manager was NVQ Level 4 qualified. Mandatory training was provided for staff, including food hygiene, first aid and safeguarding, annual fire safety and medicines training.