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Inspection report

Date of Inspection: 16, 17 January 2013
Date of Publication: 21 February 2013
Inspection Report published 21 February 2013 PDF


Inspection carried out on 16, 17 January 2013

During a routine inspection

Gate House had a friendly and relaxed atmosphere. We saw positive professional and personal interactions between staff and people using the service. People told us that they saw Gate House as their home.

People expressed their views and were involved in making decisions about their care and treatment. Their personal needs and preferences were respected.

People using the service and family members had been asked for their feedback on the quality of the services provided at Gate House. One family member said, �the staff are always kindly and respectful�. People get all the help they need�.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

A person using the service told us, �the staff here are lovely. They got me well.� Another said, �I�ve got no problems with staff support for my medication and health�.

However, during our inspection we found that appropriate medicines storage arrangements were not in place to protect people against the risks associated with medicines.

People who use the service, staff and visitors were not protected against the risks of unsafe or unsuitable premises. There was a problem with the electrical installations, and no evidence of in-date electrical or gas installation or safety tests.